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Contact us

C and H(Shenzhen) Company Limited
Email: info@cnhelsy.com
Tel.:+86 (0)755 29989979
Address: 2/F, No.196, Shangchuan Road, Bao'an District,Shenzhen, China


Location : Home > FAQ

Q1: How to place an OEM order?
A1: 1) Send us the artwork for making sure the film charge (sample cost is included) and sample time.
2) After receive the payment, we will start to make the sample and send out accordingly.
3) Then the sample approved,confirm the order amount and details.
4) The mass production will be proceed once we receive the 30% deposit or irrevocable L/C at sight.
5) The goods finished, loaded into the container with your forwarder's instruction.
6) You can settle the balance after we send you the B/L copy and the documents which you required.
7) At last, we will send out all the original documents (or telegraphic release) to you after receiving the balance.

Q2: What is your lead time?
A2: 30days after receive the deposit and order confirmed.

Q3: Could you make the lead time shorter cause our order is in urgent?
A3: There are over 30 production lines in our factory so 30 days is just an official reply.
    You will always have our prompt quality reply so no more wasted time on the communication.
    If your order is in urgent, we are pleased to help you work it out.

Q4: What is your payment terms?
A4: TT, 30% deposit and 70% balance against the B/L copy.

Q5: How about the shipping terms?
A5: FOB SHENZHEN, CIF or EX-Works are acceptable as well.

Q6: Do you have any certificates for the products and Audit for the factory?
A6: Yes, of course. We have the material test reports.
    Our clients also do the tests themselves, the results are the same: PASSED.
    Regarding the audit, we have the Wal-mart audit and Sedex audit as a Sedex member.

Q7: How to make sure the products quality?
A7: The samples for quality check are available and will be sent out before shipment.
    Our QC will double check the quality of mass production as well and will send you the mass production pictures for your reference.
    Your can send you QC to our fatory, and we will do the best to cooperate with the QC for all the inspection work.

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